In a fight
- Fight to win, fairly. No cheating, bots, input macros, lag switching, collusion, win trading or exploiting bugs.
- Do not quit or disconnect on purpose to avoid a loss.
- Accept results graciously. Say "good fight".
In chat and names
- No harassment, hate speech, threats, sexual content or bullying.
- No sharing of personal information, yours or anyone else's.
- No spam, advertising, scams or links.
- Choose a name that is not offensive and does not impersonate anyone.
Reporting and moderation
You can report a player from the lobby or from a match. Reports are reviewed by our staff and may also be read by an automated AI moderator, and we may mute, suspend or ban accounts. Messages that look like they break these rules, and reports about them, may be read by that AI moderator (provided by Anthropic) as well as by staff. It can give warnings and short mutes or suspensions, but it never issues a permanent ban on its own. Repeat or serious breaches lead to permanent bans. You can also block a player at any time.
Chat spam and flooding
Repeating a message, or sending lots of messages very quickly, is flooding. The steps are a warning, then a short chat cooldown, then removal from the lobby for a while, then a 24 hour suspension if it keeps happening. Swearing, links and threats follow the same pattern. The most serious content (hate speech, sexual content) can be muted straight away. Staff review every automated action and can undo it.
Safety
If someone makes you uncomfortable, block them and report them. If you or someone else is in danger, contact the emergency services.
Disputes
If you are muted, suspended or banned and think we got it wrong, email support@neonknuckles.com and tell us what happened. Your dispute can be reviewed by the automated AI moderator and by staff. The AI can lift or shorten a penalty but never make one longer, and permanent bans are always decided by a person. You will get the outcome by email.